Frequently Asked Questions
1. How long do I have to return/exchange item(s)?
You have within 10 days of receiving your items to return/exchange, no grace period. Please refer to our ‘Returns and Exchange’ policy page for more information.
2. Can I modify my order once it’s placed?
Yes, you can email us at hello@trndsttrfitwear.com. We endeavour to process and pack your order as quickly as possible, so if you have already received an email from us saying that your order has been dispatched, unfortunately we will not be able to modify your order. Feel free to exchange/return it to us within a 10-day period after you after received it. Please refer to our ‘Returns and Exchange’ policy for more information.
3. How much do I need to spend to get free delivery?
At the moment, free delivery is only applicable to Australian residents.
Free standard delivery for all orders over $150.
Free express delivery for all orders over $200.
4. If I choose to get a refund, will I be refunded the full value of my order?
After approving that your garment(s) complies with the conditions of the ‘Returns and Exchange’ policy, you will be fully refunded excluding any shipping costs. You can refer to our ‘Returns and Exchange’ policy page for more information.
Please note that it can take up to 14 days for your refund to appear in your account.
5. How do I care for my garment(s) to increase its shelf life?
You can check your care instructions printed on your garments for basic instructions or our care cards for detailed instructions which are included in each of your orders.
But now that you are here, below are some more smart and eco-friendly ways to care for your garments:
- You can choose to hand wash your garments in cold water, rather than cold machine wash (save you some electricity and a friendly option for our earth).
- Air-drying is also an eco-friendly way instead of low tumble dry (we do not recommend tumble dry at all).
In addition:
- Do not bleach
- Do not iron
- Do not use any softeners as it can inhibit its wicking capabilities